Guest feedback software designed for hospitality
For more than 20 years, GuestInsight has helped hospitality operators understand the guest experience more clearly so they can refine operations, strengthen guest loyalty, and support sustained revenue growth.
GuestInsight’s thoughtfully designed, brand-consistent surveys create a natural post-visit touchpoint, capturing actionable insight while helping happy guests share reviews on the sites where future guests look when deciding where to stay or dine.
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A better guest feedback loop
GuestInsight helps hospitality operators capture meaningful feedback, understand guest satisfaction, and turn great experiences into a stronger online reputation.
Capture meaningful hotel & restaurant feedback
Guest-friendly surveys built specifically for hospitality capture structured feedback that reveals what guests value most and where improvements matter.
Turn insight into operational improvements
Clear analytics highlight satisfaction trends, operational strengths, and opportunities to refine the guest experience.
Help happy guests share their experience
Satisfied guests can easily share their experiences to online review sites and social platforms with ReviewComposer, increasing the volume of positive reviews that influence booking decisions.
Got guests?
We have a scalable solution, both for the size of your team...and your budget.
GuestInsight is used by large multi-property resort companies, conference centers, hotels, small inns, restaurants, and just about every type of hospitality business in between.
For more than 2 decades, we've been providing hospitality professionals with powerful, yet simple to use tools that survey their guests intuitively, analyze the responses in real-time, and deliver concise reports that distill the data into actionable metrics that help keep operations running smoothly, as well as stay ahead of online reviews and social media.
You're Not On Your Own
Our team of guest experience specialists is here to guide you through the process of survey design (including question & answer choice wording- it matters!) and delivery, feedback data handling, analysis and interpretation, and everything in between.
GuestInsight clients always have access to a real live person to answer any questions.
Survey design matters
A guest | customer experience survey that is poorly written or doesn't value a guests' time can not only lead to bad feedback data, it can frustrate survey takers and actually negatively impact the overall guest experience.
We'll make sure you ask the right questions, asked in the right way, and in the right order, to provide and pleasant experience for your guest, as well as get you great feedback data..
Powerful, yet simple to use
We get it. You have a business to run and don't need another complex "system" or software to learn.
We've spent 20+ years continuing to perfect the art of making our interfaces simple and intuitive. We'll deliver important feedback messaging to you and your team, on your schedule, to make sure that the feedback management process fits into your workflow.
Winning the online reviews
What does that mean? Well, online reviews are a key input into consumer purchase decision making. The formula for winning includes maximizing both the number of reviews and percentage of great reviews.
GuestInsight clients have a leg up on that combination because our guest | customer experience surveys offer guests problem resolution, click-through access and ReviewComposer to post reviews, and of course actionable feedback to continually improve guest experience.
Hospitality is Human.
Insight is Science.
Advanced analytics and AI-driven sentiment tools designed to turn every guest interaction into a data-driven opportunity for growth.
Fan Value Score (FVS)
Move beyond generic and legacy satisfaction metrics & loyalty models. Our proprietary FVS methodology quantifies return intent and brand advocacy, giving you a predictive look at future revenue.
ELLA AI Sentiment Engine
Stop reading thousands of individual comments. ELLA identifies operational blind spots and recurring guest themes so you can act on what matters most.
ReviewComposer
Turn private praise into public social proof. ReviewComposer helps satisfied guests seamlessly draft and post reviews to Google and TripAdvisor while the experience is fresh.
Real-Time Manager Alerts
Protect your reputation with immediate intervention. Get notifications the moment an "At-Risk" survey is submitted to save the guest relationship.
Built to Integrate with Your Hospitality Tech Stack
Seamlessly push verified guest stories to the review sites and social media channels that drive your specific booking engine.
Ready to turn guest sentiment into a lever for growth?
Join the hundreds of properties that have used the GuestInsight Hospitality Intelligence Platform to improve operational standards, boost online rankings, and drive more direct bookings. Whether you're looking for hotel guest satisfaction software or restaurant reputation tools, we're ready to scale with you.
