The GuestInsight Feedback Platform
GuestInsight’s hospitality-focused guest feedback platform is designed to streamline how hotels, restaurants, and other hospitality businesses collect, analyze, and act on guest feedback.
Our solution follows a structured feedback loop built on three core principles:
① Start with a Simple, Guest-Centric Ask
The importance of feedback to businesses is paramount in today's review-fueled purchase economy. As such, its importance to both you and your guests must be prioritized and not bundled with sales and marketing messages. By only combining the "ask" for feedback with a thank you for their business, our clients align with our belief that this demonstrates to guests how valuable their perspective is.
✅ Personalized, branded invitations make the request for feedback engaging and guest-centric.
💬 A clear and thoughtful message emphasizes the value of guest feedback in shaping and improving future experiences—no sales, no promotions, and no pressure for a review.
⏳ Timely follow-ups encourage participation without being intrusive.
② Make Feedback Collection Intuitive & Guest-Friendly
Collecting guest feedback should also be guest-centric. The guest survey experience should be easy to complete, respectful of your guests' time, and intuitive, no matter how your guests choose to interact with your survey (whether that be on a smartphone, tablet, or computer). Our surveys tick all of those boxes.
📱 Optimized for Mobile: More than half of our guest surveys are completed on a mobile device.
🔄 Dynamic Survey Flow: Adaptive questions keep the survey experience relevant and concise.
🎯 Guest-Friendly Design: Clean, intuitive layouts improve completion rates.
③ Turn Feedback into Actionable Insights
Understanding guest feedback is just the beginning—our platform ensures that data translates into action.
📊 Real-time dashboards: Monitor guest sentiment, identify key issues, and take data-driven action.
📈 Advanced analytics & sentiment analysis: Highlight key trends and opportunities for operational improvement.
⭐ Fan Value Score (FVS): Distills guest loyalty potential into a single metric, helping businesses predict future bookings and satisfaction trends.
🔗 Seamless integration with BI platforms: Connect GuestInsight’s data with other business intelligence tools via APIs for deeper analysis.
📝 Automated review invitations: Encourage satisfied guests to share their experiences on major review platforms.GuestInsight’s platform isn’t just about collecting feedback—it’s about making guest insights accessible, actionable, and impactful for your business.
📢 AI Curated Real-Time Testimonial Feed: Automatically display positive guest feedback on your website, helping to boost trust and increase direct bookings.
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Take a tour of our feedback platform specific to your type of hospitality business: